Frequently Asked Questions

 

How does the Grasshopper Solar Program work?
The program is designed to use your roof to support clean solar energy. We install solar panels, at no cost to you, and recover our investment over the term that you choose. At the end of the term, the panels are yours, and all the income generated will go directly to you.
How is this possible? It sounds too good to be true.
The Grasshopper Solar Program is completely legitimate. There’s no catch. We work within the guidelines established by the Ontario government’s microFIT program, whose mandate is to dramatically increase the renewable energy produced in the province.*
Will I be able to use the power generated?
During the term you select, all of the energy the system produces is sold back to the grid to pay down the system for you. Once the system has paid itself off, 100% of the energy it produces, including the income generated is yours. The system has a lifespan of about 40 years.

 

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When do I get paid?

It’s your choice. In our 20 year pay down option you will receive an annual payment of either $1000 every 5 years ($4000) or $250 every year ($5000).
With the Quick Pay-Down, there is no incentive payment but instead the system is paid off in either 13 or 15 years after which you will begin to receive 100% of the income at the end of the term.

How will this impact my house insurance?
The insurance for the solar system is arranged and paid for by Grasshopper Solar – with up to $10 million in coverage. However, please consult with your insurance company to confirm there is no change to your existing coverage.
How do I know if I’ll qualify?
You qualify if your property passes an on-site evaluation and your local electricity provider gives the approval to connect.

 

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What happens during a house inspection?
The roof shingles and rafters are inspected and photographs are taken of the roof. This information will be used when engineers design the panel layout. The hydro service is also checked during the visit.
Do the Grasshopper Solar technicians need access to the inside of my house?
Yes, both your hydro service and your roof, including the rafters, need visual inspection and approval. Usually this means having access to your attic and basement.

 

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What approvals are necessary?
There are a number of government bodies from the local municipal department to electrical companies and the IESO that have to provide approvals before a solar system is installed. Thankfully you don’t have to worry about any of them because we take care of all the paperwork.
What happens if my house does not get approved?
We will notify you as to the reason why, and provide possible solutions as well. For example: remove a tree branch that’s causing too much shade.
What do I do with the emails I receive from the IESO and my hydro company?
If you received an email from the IESO, you do not need to act on it.  We are constantly monitoring them, and responding as needed.  However, you are welcome to login to your portal, with the username and password provided with your contract, and review the information.  If you receive and email from your hydro company, feel free to review the information.  However, you don’t need to worry about filling in the forms or paying any fee’s.  Leave that to us, you’re in good hands.

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Who develops the design?
Our engineers develop the design so that the solar panels are optimized to receive maximum sunlight.
Do I get to have input into the design and location of the solar panels?
No. Unfortunately the placing of the solar panels is the decision of the engineers. They will position them for effectiveness and efficiency of the system and panels may be installed on the front of your house as well.

 

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How are the solar panels attached?
The first thing we install on your roof is a premium flashing system. This protects your roof from leaks. Once it’s in place, we install the aluminum rails. These rails last for years. They are bolted onto your roof rafters or trusses to ensure the panels are attached securely. The solar panels go on the rails and the rails go on the bolts.
How big is each solar panel and how much does it weigh?
A panel is 100 cm x 160 cm. It’s 42 mm thick, and weighs about 23 kg – that’s smaller than a sheet of plywood, and lighter than all of the materials of an average roof combined.
Where do the panels go?
The solar panels are positioned on the roof to tap into optimum sunlight. For residential solar systems, they go on typical shingled or barn steel roofs; however they are not installed on flat roofs.
Will this damage my roof?
No. Solar panels actually extend the life of your roof, protecting it from direct sunlight, wind, rain and snow. In the unlikely event of damage caused by the panels, we’re responsible for repairs and maintenance. General roof maintenance is, of course, your responsibility.
If general roof repair or maintenance is needed, do the panels need to be removed?
No. Usually, the panels can stay on. If you want the panels removed, there is no additional cost as long as you use a Grasshopper Solar qualified roofer.

 

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Who connects the panels?
The Grasshopper Solar electricians hook up the solar panels and they work with the local electricity provider to connect it to the grid.
Do I need to be home for the system connection of the panels?
Yes. The electricians need access to your home and the electrical panel.
How long will we be without electricity?
Typically power will be disconnected for about 4-6 hours, maybe less.

 

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Where does the energy produced by my solar panels go?
The clean, renewable energy generated goes directly back into the grid, and is used to power the province.
Can I buy the solar system?
Yes. The Grasshopper Solar Program can be bought out on a prorated basis
Will you visit my property for inspection or maintenance?
Rarely and only when needed. If we do, we will only come during daylight hours, notifying you ahead of time so you can choose to be present. Should an emergency occur, we’ll come right away.
What do I do if I receive a cheque from my electricity provider?
If you receive a cheque from your electricity provider, please send it to Grasshopper Solar. Depositing it in your account will lead to unnecessary paperwork and complications to your real paymenLooksLikets.